Click HERE to check ticket status via the Internet or call 800-763-3888 and follow the voice prompts. Positive Response Request Form

Click HERE if you're a MISS DIG member and would like to fill out a request form to indicate on the tickets you receive whether your facilities are clear, marked or not-complete. For additional information contact:

Positive Response Overview

Positive response is a system housed at the MISS DIG center that will allow any participating member or their authorized locating contractor to provide status of dig tickets sent to them by MISS DIG. Once the member or the locating contractor determines the status of the ticket (such as clear or marked) they can then post that response to the system. The posted status is then attached to the ticket and stored on the Positive Response server. The posted status can then be retrieved by the requester of the ticket via the Internet, or by using the interactive voice response (IVR) system via a touch-tone phone.

The Member

For members and contract locators, Positive Response will provide a quick and simple solution for posting the status of tickets they receive. Members and contract locators will have the following options for posting ticket status:

• IVR - Interactive Voice Response
• The Internet via a login password
• FTP - File transfer protocol for bulking of responses (call for additional information)
• TELNET/TCP

The Excavator

For the excavator (the requestor of the ticket), this means that if a member does participate in Positive Response and has provided and posted a response to the ticket, then the excavator will be able to check the status of the request prior to starting the work. The excavator can check the status by using the Internet option or by calling the IVR. The IVR option could also be used from the job site to determine that the absence of markings by a specific facility may be the result of a "Clear" provided by that member and posted to the Positive Response system.

Requirements

The only requirement for either requesting or posting a response via the Internet is the use of Microsoft's Internet Explorer web browser, version 6.0 or higher.

Objective

It is the objective of MISS DIG System to have as many members as possible participating in Positive Response. This will aid in establishing the credibility of the system to the excavating community. Positive Response is currently a volunteer-based program in Michigan. For members who do not participate and for tickets that do not have a posted response, the default response of "Has not responded" will be heard when the status of the ticket is requested.